15 Year Warranty

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Designed by us, hand-made with care by us and 100% backed by us... it gives us the confidence to always offer you the longest warranty.

We warrant in the event that:

  • Any fabricated structure failure is found within (15) fifteen years from the date of invoice due to faulty workmanship.
  • A part or parts of plastic not covered by the above warranty, are found within (5) five years from the date of invoice to have a structural defect.
  • All electric parts not covered by the above warranty are found to have a manufacturing defect within (2) two years from the date of invoice.
  • The stretcher mattress not covered by the above warranty, is found within (2) two years from the date of invoice to have defect. This includes faulty cover material, faulty seam welding and foam failure.
  • Any externally supplied moving parts including springs, castors, hydraulic rams, gas struts, pivots etc not covered by the above warranty, are subject to third party warranties or found within (1) one year from the date of invoice to have a structural defect.
  • The purchaser, within (14) fourteen days of discovery of the defect or defects gives written notice to Modsel or their distributor or agent, and:

 The defect or defects are not due to:

  • Cosmetic issues such as fading, crazing, discoloration.
  • Lack of maintenance as per minimum requirements.
  • Vandalism, negligence, abuse, accidents, improper installation or normal wear and tear.
  • Products tampered with or altered, modified or repaired by anyone when not approved by Modsel.
  • Conditions such as close proximity to salt, extreme hot or cold temperatures.
  • Non-adherence to cleaning and care instructions.
  • Permeation of fluid substances into foam.
  • Incorrect usage of electric parts as per the Operating Directions.

 Modsel will:

At our option, repair or replace the part or parts found within our reasonable judgement to have been defective in workmanship or materials. Should your Stretcher ever require attention due to a failure as defined under the warranty above, please contact us or your local distributor from whom your Stretcher was originally purchased.

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